Frequently Asked Questions

Welcome to the VintageWatchStore. If you'd like to learn more about shopping and ordering with us, take a look at some of the most frequently asked questions.

Click on the question you want answered or scroll down the page to see all the questions and answers.

  1. How can I order?
  2. How can I pay?
  3. Does the price include shipping?
  4. How long does shipping/delivery take?
  5. What happens if my purchase arrives damaged?
  6. Are the watches guaranteed?
  7. What watch should I choose?
  8. What happens if I break the watch?
  9. Do the watches come with a key?
  10. How do you grade the watches?
  11. Can I see more images of the watch and can I request more information?
  12. I have sent an e-mail to you with details of a watch I want to be valued. Why have I not heard from you?

1. How can I order?
When you have decided which watch or item you are interested in, please send us an contact us here. Or call us on +44 795 665 7186

Dialing from the US. Tel 011 795 665 7186. Then we will confirm whether the item is still available.

IF YOU WISH TO SEE THE WATCH IN PERSON PLEASE CONTACT US BEFOREHAND.

2. How can I pay?
WE DO TAKE INTERNATIONAL ORDERS and payment can be in £UK pounds or $US dollars.

We accept payment by personal cheque, money orders, and PayPal

If you wish to pay by paypal, please let us know your your shipping address. You can send me this information by several e-mails or fax it through to me.

If you wish to send me a cheque or money order, please make it payable to Vintage WatchStore and please request address details

3. Does the price include shipping?
All items have a fixed price of £12.50 or $25 for EMS Data-Post, trackable worldwide shipping.

4. How long does shipping/delivery take?
Dispatch of your watch normally takes 24 days hours after an order has been placed and payment confirmed from Monday to Thursday.

If the item is going to Europe, delivery normally takes a week. Items are sent with registered insured post.For the rest of the world, shipping normally takes between 5 to 10 days

5. What happens if my purchase arrives damaged?
This is not a problem. Please contact us within 7 days of delivery and inform us of what has happened so that we can deal with the situation quickly. occasionally when a customer has asked for UPS express shipping at an additional cost, only the price of the watch will be refunded.

6. Are the watches guaranteed?
Any watch you buy off the VintageWatchStore is guaranteed as working and if it is not, you can return it for a full service within the first 3 months. However working does not denote accuracy because you have to bear in mind that these are antique timepieces not all of them are still accurate. If you want an accurate watch, please mention that when ordering or enquiring, the VintageWatchStore will then guide you to a suitable watch - see below.

7. What watch should I choose?
If this is your first watch purchase and you find the choice bewildering, we are here to help you. We will give you advice on buying a watch suitable for every day use, gifts for anniversaries, weddings and/or christenings. Finding that special watch for a discerning collector. Watches for an investment portfolio. As we also have a vast stock of watches, if you do not see what you are looking for ask and we are always happy to see if we have one in stock or even locate one for you.

8. What happens if I break the watch?
We will give you guidelines and advice how to handle and wind your watch but if you do break it, do not despair. Contact us and then we will inform you how to return the watch. The watch will then be passed on to our repairer and we will give you a quote for the repair. Generally speaking, unless the watch has been smashed to pieces, most repairs are under £50/$75. New glasses for example are £10/$15. However please do note that it is not unusual for most large repairs to take up to six months and even more than a year.

9. Do the watches come with a key?
If the watch is a Key wound/key set watch, the watch will definitely come with a modern watch key, which is included in the price. If you want an old key, this is not a problem but it will be a small amount extra.

10. How do you grade the watches?
Please follow our guide to grading below:

Cases
Unused never worn, is in the same condition as it was when it left the jeweller's shop.
Mint No imperfections, no rubbing on engraving/engine turning/no scratches, bruises and no damage to the case work ie hinges/springs.
Near mint shows evidence of occasional use, no easily noticeable blemishes or signs of wear.
Good light scratches, bruises, dents or rubbing to the case or slight damage to the case-work.
Average multiple scratches, bruises, dents and severe rubbing to case work.
Poor Repair work will be needed to the case as it is nearly ruined.
 
Dials
Mint no imperfections whatsoever.
Near mint very small/faint hairlines or flakes.
Good faint hairlines, flakes or chipping.
Average multiple hairlines or chipping.
Poor face completely ruined. Complete restoration needed.
 
Movements
Mint no imperfections whatsoever.
Near Mint signs of occasional use.
Good several light scratches or spotting on the top plate or wheels.
Average multiple scratches and spotting.
Poor deep scratching, possible corrosion i.e. rust.
 
This is a guide to help you determine the overall condition of a particular piece but please bear in mind this is a guide only. Whenever possible we will describe why the watch has that particular grading i.e. Near mint dial - small hairline on the edge of the dial. Also please bear in mind that the older a watch is, especially with pre 1800 watches, we are more lenient on the condition of the case and dial, than we are in with more modern watches. The grade "mint condition" when describing a case from 1770 is going to be different than when we describe a case from 1910. But please always bear in mind that every watch sold by us is priced fairly according to its condition.

11. Can I see more images of the watch and can I request more information?
Certainly, this is not a problem. Please e-mail with watch or item in question and we will send you more information, if the watch is still available. However please note that customers who want details of multiple watches may have some time to wait as this does take time.

12. I have sent an e-mail to you with details of a watch I want to be valued. Why have I not heard from you?
There may be a couple of reasons for this. We receive on average over 100 e-mails a day and valuations are put on one side until we have time to research the maker and details for you. Also if you have sent us pictures in a non recognised format or if your e-mail was infected, our firewall may have stopped your e-mail coming through and deleted it. Try contacting us again, this time without the pictures.